Manage your property as if it were a self-driving car
Automatic- Room Allocations / Room Upgrade / Messages / Pricing / Payment Collections / more Automations…
We understand the challenges of property management, therefore we’ve automated 80% of all normal activities while still offering you complete manual control.
We automate the entire booking process. We are glad to state that we are the first in the business to accomplish this milestone. Rooms are automatically allotted up on bookings made on any source. Thanks to our built-in autonomous technology, which is based on the most up-to-date AI features. We not only save 50% of your receptionist’s time by automating room bookings, but we also minimize human errors like overbookings.
The majority of hotel management time is spent on inventory management, distribution to channels, and sales. All three operations were combined and mechanized on a single platform. Chumba Channel platform is completely self-contained thanks to innovative features like Autoblock, Auto release, and Auto hold, which function hand in hand during cancellations, failed payments, checkouts, and check-ins.
We collect payments in real-time and require less interaction. On pending payments, you can set up payment links and auto invoicing. Flex collect, which permits payment collections on postpaid bookings to avoid cancellations, is our current hoteliers’ favorite feature.
Our reporting and analytics engine offers you real-time information on the performance of your property. The auto audit option gives you an email at the end of the day with a complete house or counter-report. These insights are used by our properties to plan future operations and estimate demand.
FREQUENTLY ASKED QUESTIONS
Is it possible to change the auto-assigned room manually?
Yes, you can manually alter allocations. However, auto allocations are recommended because they reduce manual errors.
What if a customer requests extended room but none is available?
Our system moves the other allocation to a different room (if possible) and handles the current extension request automatically. Extension requests will be denied if the entire hotel is occupied and no rooms are available.
Is it possible to get a room if you check out early?
Yes, with early checkouts or cancellations, rooms are returned to available inventory.
What is the process of flex collect automation?
Last-minute cancellations of prepaid bookings (from sites like Booking.com) result in significant losses for hotels. In such instances, flex collect is the best solution. The Chumba Channel system identifies such bookings and collects payments from consumers immediately; but, if payments are not received, the bookings are placed on hold, and customers are notified until payment is received.
